Returns & Refunds

Faulty Goods – within 30 days

If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault in order to claim a full refund or exchange, (please note that for our business customers, different terms of sale apply), otherwise your return will be processed under the terms of the Manufacturers’ Warranty (See below).

We recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.

Goods outside 30 calendar days shall be issued with a replacement only.

Unwanted Goods – within 14 days

You can return unwanted goods within 14 calendar days of delivery and we will refund you the price paid for the goods – you are responsible for return postage cost.

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.

We recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, all types of replacement batteries, memory, media cards. Wireless or Wired Headsets are also excluded where evidence of in-ear use has been identified; this is due to reasons of hygiene.  Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.

Refunds & Returns 

At You Want It I Got It, we offer a 30-day money back guarantee on all purchases from
To return your item, please contact us in writing quoting your name, order number and reason for return.

Once we have your contact details, our support team will contact you to help resolve the issue and in the case of returning goods, we will assist you with the necessary action to be taken.

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the returns form or returns reference number will be held by us for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

These terms do not affect your statutory rights

1 ) Items are returned to the correct location.

2 ) RMA number is visible on the outside of the package.

3 ) Valuable goods are insured.

4 ) You include a copy of the receipt.

5) Include a brief covering letter explaining why the goods are being returned.

6 ) Goods are securely package

Under The Consumer Protection (Distance Selling) Regulations 2000. You have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods. This does not apply to business to business transactions.

All returned goods must have the RMA number marked clearly on the package. uk mobile store reserves the right to refuse delivery of any Goods returned without an RMA number.

Cancelling an Order

You can cancel your contract with us within 7  working days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the  Consumer Protection (Distance Selling) Regulations 2000. (DSR).s

The goods must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods; You will be credited with a full refund of notifying of the cancellation.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.


We will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online


If you have a complaint about our service, please let us know by writing. All complaints will be acknowledged within 24/48 hours. We will seek to remedy the complaint within 7 days and will keep you informed of any advances through the process.